Given that, we've had to choose a currency that works internationally and the US dollar is the closest thing we can find to a universal currency. While the Bear Cave is tucked up here in the Canadian north, we have customers all over the world. If you purchase a subscription via our website, you will be charged in US dollars. If none of the steps above help, reach out to one of our friendly Support Bears for assistance! If you still are having issues logging in, please try resetting your password. On macOS, you may see the following error message: (-999) Cancelled.Ĭheck to make sure you are using the correct email and password combination. This can typically be resolved by resetting the Windows Firewall to its default settings.
On Windows, you may see the following error message: (-1009) No Internet Connection. Please try disabling any firewalls/security software that you may have enabled to see if you can now log in. Some third-party programs may interfere with your ability to get logged into TunnelBear. Please try logging in using another network if you have one available. If you are connecting from a more restrictive network, or a location where heavier censorship is enforced, you may run into issues with logging in. There are several reasons why you may experience login issues:
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